Computer Coordinator, COCO

Duties

• Advises IMT on the characteristics, capabilities, and data support potential of incident data processing equipment.
• Plans and coordinates implementation of computer-based services and applications in support of the incident.
• Performs regular system maintenance functions and resolves system and or user hardware and software application problems.
• When systems fail to respond to established procedures, consults with technical manual to arrive at a resolution.
• Investigates system malfunctions to determine the cause.
• Defines and isolates the specific problem, using available diagnostic and error recovery techniques, and initiates corrective action.
• Contacts vendor representative to determine the cause of problems that do not respond to available problem solving techniques.
• Provides technical user support.
• Works with incident managers to coordinate data capture and analysis projects.
• Works actively to bring consistency to data operations.

Position Knowledge and/or Requirements

• Demonstrates skills including, ability to set up, operate and troubleshoot computer equipment.
• Ability to set up and maintain both individual computers and a computer network in remote, dirty environment, which is non-typical of normal computer operations.