NMAC/GMAC Crew Coordinator, THSP

Position Category: 
Incident Positions
Position Code: 
Functional Area: 
Coordination & Support
AD Class: 


This position performs an emergency support and coordination function to support the National Multi-Agency Coordinating Group; may also be activated to support individual Geographic Area Coordinating Centers as necessary.  This position works with interagency partners, multiple levels of the coordination system and operations vendors to meet incident, area, and national crew needs.


  • Utilizes specialized knowledge to coordinate and assist in the interagency mobilization to fill resource orders for crew assignments, as well as locating and filling crew resource orders.
  • Develops guide paths for crews, tracks travel, normal and mandatory days off, monitors crew availability, crew distribution, and crew capability, and use of the Resource Ordering and Status System (ROSS) and intelligence throughout the day to anticipate areas of need.
  • Attends daily briefings and participates in daily conference calls to make strategic planning recommendations on the most efficient use of crew resources.
  • Serves as a primary point of contact and subject matter expert for crew dispatch related questions.
  • During the off-season, may be called upon to serve on various resource allocation committees, as well as cadre for some related courses.

Position Knowledge and/or Requirements

  • Thorough, extensive, specialized knowledge of all phases on interagency operations relative to incidents and use of crews.
  • Extensive knowledge of crew/ground safety.
  • Knowledge of governing policies, regulations, procedures, and practices.

Supervisory Control

Both national operations management and the National Interagency Coordination Center Manager may supervise this position.  The supervisor makes assignments by defining objectives, priorities and deadlines.

The incumbent, being self-motivated and self-directed, independently plans the manner in which assignments are to be carried out, and handles problems and deviations in accordance with policies and accepted practices.

Completed work is usually evaluated for technical soundness, appropriateness, and conformity to policy and requirements.  The methods used by the incumbent to arrive at the end results are not usually reviewed.


Numerous guidelines are available, but have gaps in specificity.

The number and similarity of guidelines and work situations require the incumbents to use seasoned judgment in locating and selecting the most appropriate guidelines and adapt them to specific cases.


The work is characterized by the performance of a wide variety of duties that involve different and unrelated practices and methods.  Some duties involve formulating recommendations and proposed solutions to crew-related problems and issues.

Formulating such recommendations and proposals require the incumbent to analyze phases or issues in each assignment, and develop the chosen course of action by selecting from many alternatives.

The work involves conditions and elements that must be identified and analyzed to discern interrelationships.

Scope and Effect

The purpose of the work is to provide a comprehensive approach for the most effective utilization of crews.  Through information provided by personal contacts with Geographic Area Coordination Centers  (GACCs) and operations, along with the Resource Ordering Status System (ROSS), the incumbent determines and shares the status of crews with GACCs as well as agency officials nationwide.  Through daily electronic status forms, the incumbent provides accurate and current preparedness data, thus allowing for more timely response to incidents.

The objective of this work is to achieve cost effective and timely decision making.

Personal Contacts

The contacts are national, regional, and local in scope and include center managers, dispatchers, operations specialists, etc.

Purpose of Contacts

The purpose of these contacts is to make recommendations and present proposed solutions to problems related to making effective utilization of the national crew capability.  Facilitate the mobilization of crews to fill outstanding resource orders.  Share information and collect information on availability of support personnel and individual crew bosses for military deployments.

Physical Demands

Duties primarily involve office type work with occasional field activity.  Work is characterized primarily by light physical exertion.

Work Environment

The environment involves everyday risks or discomforts that require normal safety precautions typical of office type work.


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