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Incident Communications Center Manager

INCM Incident Position Description

The Incident Communications Center Manager (INCM) is responsible for supervising Radio Operator (RADO) personnel and managing the incident communications center. The INCM is also responsible for the inventory of communications equipment and the completion, organization, and storage of Communications Unit documentation. The INCM can act as a RADO in the absence of an operator. The INCM reports to the Communications Unit Leader (COML) within the Logistics functional area. 

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Leadership Level 2, New Leader (Convey Intent)

  • For additional information review Level 2 description, expected behaviors and knowledge, suggested development goals, and self-study opportunities.

Prepare and Mobilize

  • Ensure individual readiness.
  • Gather critical information pertinent to the assignment.
  • Travel to and check in at the assignment.
  • Review the Incident Action Plan (IAP) and obtain briefing, objectives, and intent from supervisor.

Build the Team

  • Assemble and validate readiness of assigned personnel and equipment.
  • Establish and communicate the chain of command, reporting procedures, work assignments, and performance expectations.

Supervise and Direct Work Assignments

  • Monitor performance, provide immediate and regular feedback to assigned personnel, and ensure incident objectives and performance standards are met.

Perform Incident Communications Center Manager-Specific Duties

  • Establish and supervise the incident communications center.
  • Maintain inventory and track assigned equipment.
  • Order necessary equipment and supplies.
  • Prepare radios for assignment.
  • Respond to incident emergencies. 

Communicate and Coordinate

  • Ensure clear understanding of expectations and timely communication within and across Incident Command System (ICS) functional areas and chain of command.
  • Conduct or participate in After Action Reviews (AARs).

Manage Risk

  • Account for location, health, safety, and welfare of assigned personnel.
  • Apply the Risk Management Process as stated in the NWCG Incident Response Pocket Guide (IRPG), PMS 461.

Document

  • Complete all administrative tasks and documentation in an accurate and timely manner.

Demobilize

  • Plan for demobilization and brief assigned resources on demobilization procedures and responsibilities.
  • Return equipment and supplies as appropriate.
  • Complete demobilization check-out process before being released from the incident. 
     

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