Chrome and Safari ARE NOT compatible with NWCG Online course content and will not track your progress. NWCG Online courses are Flash-based, so they only work in certain browsers and with certain settings enabled. You MUST use Internet Explorer, Mozilla Firefox or Microsoft Edge browsers. Please see the write up below for help in configuring you browser.
If you do not receive a green check mark to the left of the module name on the Course Content screen when completing a module, then your browser is not configured correctly or you are using an incompatible browser. At that point do not proceed until you have correctly configured the browser. Browser settings are normally accomplished at the user level. If you work for an agency you may have to contact your agency's IT Department for assistance in configuring the IE browser to access the online training.
Flash Player Download and Help
Confirm the installed Adobe Reader is the current version for the browser you are using: https://get.adobe.com/reader/
Internet Explorer (IE)
Follow the three tutorial links below to ensure IE is configured correctly. Course progress tracking issues will persist in IE if the browser is not configured per this guidance.
- IE Pop-up Blocker Settings.
- IE Compatibility Setting.
- IE Trusted Site Setting. Note: USFS and BLM students, this setting is already globally set by your agency. Other agencies: If you are unable to access this setting you will need to contact your IT representative.
In order for Flash content to display correctly, you must ensure Shockwave Flash is installed and that "Always Activate" is selected and "Block dangerous and intrusive Flash" is not selected. A step-by-step process with screenshots is posted here.
Additional information regarding Flash can be found on Mozilla’s Firefox Support site.
Microsoft Edge can be found on most Windows 10 computers. However, Flash content will not work in all versions of Edge. In order to attempt an NWCG course in Edge, the Flash player must be enabled and Flash content allowed. Adobe provides instructions on doing both here.
If, after adjusting your settings, Edge does not run NWCG online courses, you will need to switch to Firefox or IE.
The following is the required software and plugins needed to access the online training using a Mac OS X. If your progress does not track while accessing the online training on a Mac, you will need to switch to a Windows PC that is correctly configured:
- Mozilla Firefox Browser is the only compatible browser for Mac users.
- Shockwave Flash must be installed per guidance provided above.
- Current Adobe Reader
Note: It may be helpful to print this page to use as a reference if you run into problems with your online course work not tracking.
For additional questions
Please go to the NWCG FAQ page.