Frequently Asked Questions

photo of 2 firefighters on the fireline with flames in the backgroundNWCG is assembling a list of Frequently Asked Questions (FAQs). If you have a suggestion for a question, please contact the webmaster at:

General Questions

Publications Questions

You can find everything you need to place an order on our website at the "Catalogs and Ordering Links" web page.

All orders are made and placed through the Great Basin Cache. If you have any questions, please contact their supply desk at (208) 387-5104 or

All orders are made and placed through the Great Basin Cache. If you have any questions, please contact their supply desk at (208) 387-5104 or They are the best source to answer your questions.

Training Questions

Students successfully completing an NWCG course sponsored by an NWCG member agency will receive an NWCG certificate (for a list of member agencies go to NWCG Home Page.  Educational institutions, contractor associations, and non-member agencies may issue the NWCG course certificate if their lead instructor is an authorized representative of an NWCG member agency OR they have a formal agreement established with an NWCG member agency. Other instructors and entities that do not fall under this guidance can teach NWCG courses but would need to generate their own certificate to issue to the student. In that case it is recommended that non-NWCG generated certificate include: the NWCG course name, hours, date taught, student's name, and signed and printed qualified instructors name and contact information.

You can find where training courses are being offered and other training course information on the National Wildland Fire Training link at National Wildland Fire Training page.  

Unfortunately, there is no master database for course certificates. Reach out to the agency or location where you took the course to see if by chance they kept a copy and/or record. If you have held a redcard at some point, you can try to get a copy of your IQCS or IQS master record, which shows course completions. You would have to go to the person who printed your redcard to get that information.

To print a certificate for an online course, please see the section "How do I print my NWCG NFA Online course completion certificate" below.

NWCG does not have a standard. It is up to the agency, or entity you work for to determine.

Position task books can be initiated before attendance and successful completion of required training. However, Trainees cannot become fully qualified for the position until required training has been successfully completed. A Trainee must be qualified in the prerequisite position(s) before a PTB can be initiated.

You can read about instructor qualifications and requirements in the NWCG Standards for Course Delivery, PMS 901-1

You can find training materials to order on our website at Catalogs and Ordering Quicklinks.  Training materials are listed in the NWCG NFES Catalog - Part 2: Publications, PMS 449-2. All orders are placed through the Great Basin Cache. If you have any questions, please contact their supply desk at (208) 387-5104 or

Online Training Questions

Chrome and Safari ARE NOT compatible with NWCG Online course content and will not track your progress. NWCG Online courses are Flash-based, so they only work in certain browsers and with certain settings enabled. You MUST use Internet Explorer, Mozilla Firefox or Microsoft Edge browsers. Please see the write up below for help in configuring you browser.

Helpful TipImage of course content page showing a green check

If you do not receive a green check mark to the left of the module name on the Course Content screen when completing a module, then your browser is not configured correctly or you are using an incompatible browser.  At that point do not proceed until you have correctly configured the browser. Browser settings are normally ​accomplished at the user level.  If you work for an agency you may have to contact your agency's IT Department for assistance in configuring the IE browser to access the online training.


Flash Player Download and Help 


Confirm the installed Adobe Reader is the current version for the browser you are using:

Internet Explorer (IE)

Follow the three tutorial links below to ensure IE is configured correctly. Course progress tracking issues will persist in IE if the browser is not configured per this guidance.

  1. IE Pop-up Blocker Settings.
  2. IE Compatibility Setting.
  3. IE Trusted Site Setting. Note: USFS and BLM students, this setting is already globally set by your agency.  Other agencies: If you are unable to access this setting you will need to contact your IT representative.

Mozilla Firefox

In order for Flash content to display correctly, you must ensure Shockwave Flash is installed and that "Always Activate" is selected and "Block dangerous and intrusive Flash" is not selected. A step-by-step process with screenshots is posted here.  

Additional information regarding Flash can be found on Mozilla’s Firefox Support site.  

Microsoft Edge

Microsoft Edge can be found on most Windows 10 computers. However, Flash content will not work in all versions of Edge. In order to attempt an NWCG course in Edge, the Flash player must be enabled and Flash content allowed. Adobe provides instructions on doing both here

If, after adjusting your settings, Edge does not run NWCG online courses, you will need to switch to Firefox or IE.


How to enable JavaScript in your browser

Mac Users

The following is the required software and plugins needed to access the online training using a Mac OS X.  If your progress does not track while accessing the online training on a Mac, you will need to switch to a Windows PC that is correctly configured:

  • Mozilla Firefox Browser is the only compatible browser for Mac users.
  • Shockwave Flash must be installed per guidance provided above.
  • Current Adobe Reader
Note: It may be helpful to print this page to use as a reference if you run into problems with your online course work not tracking.

For additional questions

Please go to the NWCG FAQ page.

To reset a module in S-130 or S-190, launch the module that indicates the error or failing score. Close the browser window by clicking the “x” in the top right corner.

Screenshot of x close button

If you get a warning pop-up dialog box that states: “Are you sure you want to leave this page?” Select “Leave this page.”

screenshot of "Are you sure you want to leave this page?" popup

Click the “Return to Course Content” button.

screenshot of Return to Course Content button

When you see an “ERROR” statement on your Course Content page, select your “Learning Home” in the top left corner.

screenshot of error message.

This action clears the failing score in that module from the learning management system's database. Restart the online course. Go through the topics again and you should be able to re-take the Challenge Review.


screenshot of L-180 Content Screen with sidebar missing

This is a PC browser resolution issue, which sometimes happens with the installed browser. 

To resize the IE browser resolution, select F12 to launch the Developer Tool and select “Emulation".

Screenshot of the developer tools screen with the Emulation tab open.

Change “Resolution”, and select a setting that is the closest to “1280x1024”.

Screenshot of the developer tools screen showing where the resolution drop down is.

To change the Firefox browser resolution issue, go to the page where a portion of the screen is missing.

Drag the lower left-hand corner, increasing the size of the window, and then select the "Back" button.

screenshot of L-180 Content Screen with sidebar missing

Select the "Next" button.

Screenshot of the l-180 content page with an arrow pointing to the next button.

The missing content should now display.

Screenshot of the page showing all content.

1. Confirm the installed Adobe Reader is the current version for the browser you are using:

2. To print the online course completion certificate, log into your NFA Online account.  From your Home Page select "View All" in the "Completed Work" pod.

3. Hover mouse over the title of the course, wait for pop-up and select "Print Certificate":

Displaying screenshot of completed work screen.

To review course content after the course has automatically moved into the Completed Work pod, select "My Learning Home" and then select "View All".

screenshot of Completed work with View All button.

Find the course you wish to review content, hover over the course name, wait for pop-up and then select the ‘Review Content’ option.

screenshot showing review content option

If the course has automatically tracked in NFA Online learning management system, student logs into their NFA Online account. From the Home Page, select "View All" in the "Completed Work" pod.

screenshot showing completed work and view all option.

Find the course you wish to review content or print a "module" certificate, hover over the course name and then select the ‘Review Content’ option. 

screenshot showing review content option.

To print an S-130 or S-190  "module" completion certificate, from the course content screen select a completed module and double click to launch the module. When the module topic page is open, select and click the "Challenge Review" topic; then select the "Print Certificate" option in the lower left of the screen.

The Wildland Fire Safety Training Annual Refresher (WFSTAR) is a year-round program that provides training for wildland firefighters in order to maintain currency. Refresher materials are developed throughout the year and posted on the website when completed. Check the website any time for updates.

No, this course is an instructor-led course. The required number of hours is determined by the agency. Please refer to the NWCG Wildland Fire Qualification System Guide (PMS 310-1) for positions that require Wildland Fire Safety Training Annual Refresher training.

Local agency units are responsible for scheduling Refresher training. Check the NWCG National Wildland Fire Training site at and contact the local Training Officer in your area. If you work for a contractor, they will provide the training.

Other Questions

Unfortunately, we do not have the ability to help you with this as the NAP is run by the US Forest Service. Please contact their helpdesk:

Mistakes in content, missing information, bad links, etc.

InciWeb is an interagency system that provides information about wildfires, prescribed burns, floods, hurricanes, and other events. An agency and/or incident management team assigned to the incident is responsible for initiating and maintaining information on InciWeb. For questions and/or comments on a specific incident, please contact the Incident Contacts listed on each page of an incident.

Technical problems, suggestions to make program better, java-script errors, etc.

Please contact the following individuals:

Our policy on linking to other websites is listed on our website notices page.  We follow the policies for the Department of Interior and the Department of Agriculture; both are referenced on this page. If you feel your site meets these criteria, please email the webmaster at

Airtanker Questions

Use the NIFC Large Fire Support code.

If the CLIN has not flown a minimum of 30 minutes in a 15 day lookback period the flight would be a revenue flight. If a relief crewmember is coming in who is not proficient (same requirements as the CLIN [Contract Line Item Number]) but the CLIN is, the flight would be a non-revenue flight.

If possible, have the crew come on prior to the start time and complete the proficiency flight. If they choose to not come in early and the airtanker receives a dispatch prior to the proficiency flight, the airtanker would be unavailable until the proficiency flight is completed. Call the airtanker COR (Contracting Officers Representative) listed on the most current Schedule of Items for additional clarification on proficiency flights.

Yes. Document the starting and ending fuel amounts and notify the COR and the DLA/Air Card (Defense Logistics Agency) program.

Notify dispatch, local GACC (Geographic Area Coordination Center), AMI (Aircraft Maintenance Inspector), national aircraft/fixed wing coordinator, National Airtanker Program Manager and COR. Dispatch and the GACC should be notified immediately and the remainder of the notifications need to happen as soon as practical. A group text or email would suffice. The same notifications need to be made when the airtanker has been returned to contract availability by the AMI.

Whether on 9 or 14 hour availability UA is assessed until either the aircraft is returned to contract availability by the AMI or the end of the 9 or 14 hour availability day whichever comes first. For 14 hour availability, if the aircraft is unavailable for any part of the 14 hours, even if the aircrews are not on site or even if it is well past sunset, UA will be assessed until the airtanker is returned to contract availability by the AMI.

Utilize the DLA rate at the location the airtanker is leaving to go to company headquarters.

State airtankers would be sent to State fires and may load and return without the federal airtankers being included in the rotation. Federal airtankers would be sent first to Federal fires and the state airtankers “may” be added to the rotation. There is no requirement saying that either state or federal airtankers must be included in the rotation of the other agencies fires. You may contact your local GACC and request additional Alpha numbers for airtankers to be included in the rotation, but the ordering agency has the authority to deny the request.

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